What do I need to bring to class?
Bring your grip socks (they’re required on the machine!) and water to stay hydrated. We’ll take care of the rest! If you don’t have any grip socks, don’t worry, we sell some on site!
How early should I arrive if it’s my first class?
New clients should arrive 10 minutes before class. This ensures we can get you set up on the machine properly and go over any injuries or anything else we need to be mindful of.
What is your cancellation policy?
You can cancel up to 4 hours before class begins without incurring a late cancellation fee. Note, if you late cancel within the 12 hour window, you will be charged $15 dollars. If you are a no-show, you will be charged $20.
Note, that if you are a class pack, or limited membership holder, you will also lose the class credit used to book.
What is your waitlist policy?
Those on the waitlist can be added up to 30 minutes before class. If you are on the waitlist and can no longer attend, please remove yourself from the list. If you do not, and you are added into the class, you will be marked as a late cancel or no-show.
What if I’m running late?
Please call ahead so that we know you’ll be a few minutes behind schedule. We will hold your spot for up to 3 minutes, but if there is a waitlist, your spot will be forfeited after that time.
At our East location, our doors close and lock 5 minutes after class begins, if you do not arrive in time you will be marked as a no show and our policies will stand. This is for the safety of our clients and instructors as our East location is located on the ground floor.
Where are you located and is there parking?
We have two locations:
Novo East: Located at 815 Main Street has free street parking on Neill Ave, Main St., Ramsey St. and first-come parking in the covered garage underneath the building. Note, we have Airbnb apartments above us so garage parking gets a bit tricky Thursday-Sunday!
Novo West: Located at 99 White Bridge Road Suite 202 (we’re on the second floor!) has free parking in the front of our building.
How do memberships work?
For those on our founding rates, Unlimited Membership, or 4x, 8x, and 12x recurring memberships, plans automatically renew each month unless paused or canceled in accordance with our policies. Please note that our 4x, 8x, and 12x recurring memberships include an initial three-month commitment.
Class packs do not auto-renew.
Memberships and class packs are only valid at the studio in which they are purchased, unless the member has an East/West pass.
Am I able to pause or cancel my membership?
Yes. Please submit an official request to cancel your membership through your Walla account. Cancellations or pauses are not permitted to take place within the initial 3-month commitment. Once you are past the 3-month initial commitment, you are able to cancel or pause; requests must be submitted 15 days prior to your membership renewal to avoid an additional charge.
Membership cancellations cannot be requested in person, over the phone, or via text. Cancellation requests must be submitted through Walla or emailed to info@novonashville.com. If you hold a founding membership, you may forfeit your rate.
If you are pregnant or injured, please reach out to info@novonashville.com, and we will work with you to find the best solution!
We are able to offer a membership pause for a minimum of 30 days and a maximum of 60.
Please note that plan cancellations are not permitted during pauses. Your membership will renew after any pause prior to cancellation.
Is there an app I can download to book classes on?
Yes! In the app store, search for the “Walla” app and download it. From there, log into your account with the email and password you used when purchasing your membership or class credits and your information will be right there!
How often should I attend class?
We recommend taking classes 3-4 times a week to see the best results.
Do you host Lagree trainings?
Yes! We hold Lagree fitness training with a master trainer 2x per year. Make sure you make an account with us and sign up for our emails so you can stay up to date on when the next training will take place.
Can I bring a guest with me to class?
Yes! We are proud to offer guest passes with our founding memberships and auto-renew memberships. If you are not a membership holder, you can sign up and pay for your guest after you book your class. If you run into any issues, feel free to email info@novonashville.com and we can help get everything set up on the backend.
Do you sell water on site?
Yes, at both studios we sell water and a few other drink options!